Always willing to fulfill the customer needs. was fine . ", " I had to wait an hour to get my car. Probably one of my best rental car experiences. I was very impressed by the service provided and the relationships with car rental companies. very limited service. The company was so helpful! ", " Not the friendliest nor polite employees. Otherwise all employees good and the cRd was very good. They knew when we would arrive! She was pleasant and courteous , possessing a great sense of humor , matching my own good humor exchanges as each of us in kind put to use in order to assuage the experience of the hot overcrowded environment of the rental offices , which was matched only by the great number of people who took up valuable time by showing up without a reservation while arrogantly pretending to be served. When I arrived to pick up my car there was no wait at all and the car was in great condition! Good company. The staff was helpful, kind and professional. There was some prior damage That I noticed later. We leased a new Peugeot from Auto Europe last year for 12 weeks. ", " The Nav was out of date and gave the wrong directions on most occasions. US $483.00. Better directions should have been provided by your personnel at the train station and should have been in writing with a map. The counter person kindly gave me a slightly better car in compensation, once I finally reached him, this time. The car was clean and exactly what I wanted. ", " Transaction was easy. ", " Very helpful in finding the best price and full insurance! The vehicle was clean, comfortable, efficient and reliable. Not the friendliest nor polite employees. We had our car for more than two months. Very happy. Car was as promised and performed well. Chris at Frankfurt drop off very kind and personable. Per day ( for our 10 day rental)and the person never drove the car I was given a number and told I would have to wait. I had a bad experience w EuropCar several years ago and was nervous about using them for this trip. I am very glad I purchased full coverage- the car I had had very poor back visibility and I bumped into a low fence I couldn't see. ", " Booking was simple fast and immediately had confirmation upon completion. I wasn't happy to be put in that position but I was left with no choice but to pay Autoeurope the extra money. I have been waiting for over 5 weeks for my refund of a cancelled hire while on previous occasions when I had to cancel it was returned within 1 week. Once we found it, it went smoothly to get to the attendent. European SUV, it seems, are smaller than those in USA. Hertz was very nice about all that and it the end we enjoyed the jeep! So easy to book in the U.S. and the customer service reps in U.S. were very good to talk to when I had a question. Which I am. 3. Again, the fact that you can pay the car online with a debit card but not take the car from the terminal without credit card, was never mentioned during the booking process and seems like a complete rip-off. ", " Overall, the car quality was good. In a fluke, the modest Fiat economy with manual transmission that I had reserved became an Audi station wagon with automatic transmission and a free GPS unit. Condition of the Vehicle: 6, " Very, very cost competitive andyou deal with reputable rental companies ", " It would be beneficial to other customers to mention that although the rental pickup point is on the terminal, it is a short shuttle bus away. Expediency of Drop-off: 8 ", " several yrs ago, we used Hertz...who continually tried to cheat us saying that the gas tank was "not full enough" and even claimed damages when there were none (proven by our own before/after pix). ", " Excellent service, new car very clean. There was another signal 'malfunction' with the headlight rain wiper that went off consistently also. ", " It would be nice to have the brief car instruction manual in english! “Rented through AutoEurope in Florence, at airport see...” Written on: 25/02/2017 by xsKnight352 (1 review written) Rented through AutoEurope in Florence, at airport see that they are Sicily by car/Autoeuropa. The agents were genuinely friendly and efficient. Great Car, Great Rate. Very helpful and quick response. ", " Because of your outstanding service, prices, and customer support, AutoEurope has always been our go-to agent for the 30+ European rentals we've made since 1990. I would use Hertz again in a heartbeat and I would recommend the company to friends. I find this frequently in Europe. ", Overall Value: 9 Also had special going when I called and lowered my price :). ", Overall Value: 10 Auto Europe hand-picks the most reputable partners to bring our clients the best rates and the best service on rental cars in Europe. We have been a customer of Auto Europe for many years. ", " The agent was very friendly and the process quick and easy. ", " Rental counter was easy to find. 1st. I am so glad I did because in one night were my car was parked both front and rear bumpers were smacked up. However, the staff all initially said that was ONLY with AutoEurope, but thT it did not mean "no deductible" insurance with Hertz itself. ", " We were very happy with Europcar with one exception--they charged us for fuel even though I had topped off the tank with in a few blocks of the rental return! That seems excessive to just provide for an emergency situation that wasn't used return was very smooth. ", " When we picked up the car we were directed to Hertz. EuropCar was great, they did have initial negative comments about using Auto Europe rather than their site directly. Need to improve the wait time. ", " The handling was good both on receiving the car and on returning the car, but from my creditcard was taken a fee of around 25 Euro and I have no information for which reason. At the airport, very sadly the computer system was down at Hertz counter. Car hire reviews in Luton. ", " Very good experience with no high pressure selling of added insurance etc. Marco in Rome was amazing. Satisfactory, fast service. Booking the car very easy. Auto Europe is the BEST!!! The A/C flow to me seemed limited and not sufficient. A few days later I contacted you as we were dissatisfied. The fellow who checked us was the same one who pretended damage to a previous rental vehicle. Other than that the service is friendly and returns simple. They will include Hertz CDW with a deductible of around 2000 Euro and their own excess coverage. First class service, the exact vehicle I asked for, not one hiccup. Pickup was slow. All inclusive package that was reasonably priced given the length of my rentals. ", " Auto Europe was extremely helpful in getting the vehicle replaced. ", " Overall, EuropCar is much more customer friendly than in the past. The Rome check-in is horrendous due to the number of people. The only thing i could recommend would be an initial introduction to the cars operation. ", " I've used you before and I really like the service. After studying the rental agreement, on the second last page it is written indeed, that debit card is not accepted...ok maybe my fault. They upgraded our vehicle at no extra charge and included free snow chains which are mandatory till April in Italy. I had to change the dates/locations of pickup and dropoff a couple of times and auto Europe was great about it. Condition of the Vehicle: 8, " Easy to book, full insurance available and affordable. He gave us directions to our first destination that was super helpful. Efficiency of Counter Staff: 9 Efficiency of Counter Staff: 1 Upon arrival in Rome, service was very slow. Leo, and his supervisor Walter, interceded for us with the counter person at the Rome airport. Great offer of insurance and cars for the best price. I was rebooked, and my mistake cost me only an extra 150 euro for the week. ", " Dealing with Auto Europe was a pleasure. ", " Everything went smoothly! In Salerno, for example, it directed us to drive down a pedestrian only walking area in the middle of a downtown shopping area, But other than that, we were very pleased with the car and Auto Europe. Thanks. ", " We have used Auto Europe for over ten years. One call to Auto Europe and ALL those charges were erased! ", " The booking was fulfilled as originally ordered. Condition of the Vehicle: 10, " Staff was always friendly when you call them and very informative with our questions/clarifications. Obviously, we are pleased or we wouldn't keep using them. Other than that the service is friendly and returns simple. Expediency of Drop-off: 10 I didn't had any worries about this part of my vacation. Car promised was delivered. Auto Europe does accept debit cards for pre-booking, however, suppliers only accept credit cards. We rented an A3 or similar and were told our chosen car was only available in a Jeep Renegade - that is not an equivalent car in our opinion. I have the Privilage card, but could not use it since my contract was with Autoeurope. ", " Delivered on every promise they promoted. ", " User-friendly interface, fast booking, good prices ", " Friendly and helpful staff, easy pick-up, quality car, great customer service ", " Check in at Europcar FCO is always a bit disorganized. ", " We had to make several changes over the past few months and the service person was always helpful and knowledgable. ", " Everything went smoothly, no issues or problems ", Overall Value: 9 ", " Auto Europe is the BEST!!! If I've ever had a problem with an unwarranted charge upon my return, Auto Eorope has always corrected the problem. ", " First time user, but this will not be the last. We may opt for car rental company other than Hertz. Car rental is fast, easy, and convenient. Really I have no major complains. Very easy to work with and to secure a good rate, Good EXCEPT asked about another driver being added and in case of emergency I said yes, however then the cost was 10. It seems like the pickup process could be more streamlined. Now checking for the situation I understand about all the agreements a client sign before receiving a car. Because of your outstanding service, prices, and customer support, AutoEurope has always been our go-to agent for the 30+ European rentals we've made since 1990. Not one surprise. ", Overall Value: 6 We returned our car after only 2 days (5 days early). Reason : "you booked a tax-free car and you are a Danish resident". Great customer service. Inside was fine. ", " todo fue muy agil, excelente atención y muy rápido ", " Easy registration. This was one of many, many rentals my husband and I have had through AE. comfortable! Very very not cool. Both cars were very nice. The drop off of the car in Pisa was equally quick and efficient. The only problem I encountered was that I forgot to fill up the car before returning it and was charged about $87 for less than a half a tank of gas. I am always put on hold for a long time when the phone is ver expensive, or if I call a local number like it Italy, all the recordings are in Italian. Also, having a cell number to text would be helpful. The man at the pick up location went over the car thoroughly. Iam lookin to rent again on the 29 if June for 6 weeks. Page 1 of 1. They were great in getting our rental car time pushed back when having flight delays. I would have liked for the people who gave us the car to also explain the drop box process for returning the car out of hours, but we were directed to call the airport in Lamezia Terme. The place lacked a drop box and was not open during daytime hours on Sunday to return our rental. Even with adjustments to the seat, at 6'5" I still had difficulty fitting comfortably in the driver's seat. Still others, such as Priceline, sell travel products using an opaque sales model in which customers do not find out which company will supply their rental car … ", " Liked the car but was not happy with the air conditioner vents. I suggest you improve this by adding a more prominent sign sign saying something like "Rental Car Return" . AUTO EUROPE Will not make a refund when the car rental company refuses to rent you a car. We found returning the car to be somewhat unpleasant. I always rent with Autoeurope. In the four years of rentals, I think I am close to having bought an entire vehicle. Great experience overall. ", " This rental went very well. A super great experience. I have used them for over 7 years at least twice a year in Rome and Foligno. So no car, but still £100 paid. Thank you! Precise and punctuate, great prices - better than on car rental sites. International companies doing business at international airports should make contracts available in the renter's language. Expediency of Drop-off: 10 ", " See above. Everything was great; your customer service agents are always friendly and helpful. kind regards Jose Auto Europe Marketing Dept. ", " I've used Europe Car on quite a few occasions in Italy. It was a very positive experience. We rented Auto Europe before and never had a problem. I'll definitely use the service again if/when I travel to Europe and will recommend it to others. Office was supposed to be open from 14:30 until 18:00. The staff is very efficient in getting the vehicle, as well as processing it when returned. ", " The only thing I didn't like was that I had to rent snow chains. I could not have booked a car on the EU website because rates are not available for Danish resident. Overcharged by Auto Europe for Car rental in Dublin I recently rented a car from Dublin Airport via Auto Europe & rates looked good until Auto Europe got Hertz to charge me an extra €30 service that was in never mentioned upfront until the rental had gone through. More people in reception area. I often rent a polo and end up with something else. Have always been pleased. My first reservation went very smoothly. Will definitely use Auto Europe Australia … Putting car in reverse was very different that how cars in U.S. work. to be eligible for a refund. Also, down in the garage to pick up the key was a very long wait. Bit of a wait, but to be expected during high season. We had to wait 1 hr to get to pick up counter. They initially said we would have to buy additional super coverage from Hertz to get that type of coverage. I called Europcar, told them I had put in air in all the tires as recommended by the gas station attendant, but light did not go off. I will definitely use them again. ", " Could have used information about using the toll booths in Italy. The car was new and well prepared. Expediency of Drop-off: 10 The staff was rude and abrupt. Europcar is definitely my favorite carrier however I was quite disappointed that there was no one in the offices when I returned the car on January 1st at 8am. The arrangements were easy to make on line for a weeks rental in June from Rome's Da Vinci airport (FCO). Quick,convenient, very reasonable rate that included full insurance. But when a reputable company violates the contract and behaves dishonestly towards customers, it will forever undermine its credibility. I was impressed with the vehicle provided by Peugeot. Also, when car is in 3rd or 5th gear, the lever hits the cell phone if it is placed in the front of the console. Expediency of Drop-off: 2 The dropoff in Orvieto was very easy too. The signage isn't very clear and it would have helped if the Europcar assistant had mentioned that we need to catch a bus. All in all a top notch experience in Europe! TOP topnotch all the way from initial contact to turning in the car. by the time I went to pick it up and get the keys, car was given away but then I was given a free upgrade to a nicer car. Easy to make reservations. Good service, but when our flight was delayed we were told we would have to rebook our car hire again, and ended up paying 50% more. Everyone was great to deal with. Totally unacceptable. The man who greeted me at the beginning, was the one who checked the car back in and he was superb. Overall, EuropCar is much more customer friendly than in the past. The only suggestion we have is that when we picked the car up we would have appreciated someone showing us different features of the car - like how to start it, open the trunk, etc. Car was great! Car hire reviews in Trieste. Need to take care to check windshield washer fluid levels. centauro claimed the tire got scratch, send form to autoeurope since 7th oct. still no answer.. have send 4 mail with all info attached. Garage gate custodian was very rude when we dropped off. Expediency of Drop-off: 8 at check in agent asked if I wanted a manual or automatic,, I asked if there was an upcharge for the automatic,, agent said no.. when I received the bill there was an upcharge of around 60 euro,, for the automatic,, also I was billed 22 euro for the vat.. my contract clearly stated that the vat 'WAS INCLUDED' in the rental.. Prompt service, and clean, efficient little car. ", " Easy to make reservations. ", " Second time I used them and both times everything was exactly as expected, will definitely use them again on our next trip. The rental ended 8/13/2020 and 2 months later I have not seen a refund EVEN THOUGH I have an email confirming that the rental agency (Sixt) refunded the amount (close to 1000$) to autoeurope! specific car that I was promised. But overall, the car was nice and met our requirements for our trip. ", " All customer service by phone was great. Thank you! Not pratical if you have luiggage. Always great prices - much better than US rental car companies, Excellent as always - more efficient at counter than other rental car companies in Italy (which can take HOURS to get through the line); only complaint was that the car was not ready so had to wait about 30 minutes which after a long flight was tiring, Very good, very easy. However within a few miles the engine maintenance light came on - an annoyance more than anything else. Thanks folks! All was well. The agent who helped us at pick up was excellent, our drop off experience with Hertz as usual as in the past, was terrible. Figuring out how to pick up the car, and drop off at airport in Rome via Europecar, not so easy. sun roof & auto high beam dimmer. I no longer own a car, so in shopping for a rental car I have to include insurance. ", " Great experience everything was as planned. No complaints with anything. We used Auto Europe a couple of years ago and would do it again. Efficiency of Counter Staff: 9 Second time I used them and both times everything was exactly as expected, will definitely use them again on our next trip. That was not pleasant. Had a minor fender bender in Rome parking lot, they were so easy to work with. We had to wait a little while for our car because it was being cleaned .Ever thing else went smoothly ", " I didn't get the alfa romeo giuletta I hoped for but the Volkswagon Golf we got was great. Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. The experience was great. Expediency of Drop-off: 10 More like slightly contained chaos. We had to change twice at the airport. at the FCO pick up desk in the mornings. Thankfully our car was reserved and we finally got it. ", " Booking was easy, and no problem making small changes. It also kept up well with other cars on the autostrada. Helped us find the right vehicle for our needs. Oh and BTW I would recommend your company to anyone and thank you for your wonderful service. The staff were very friendly and provided clear specific instructions and information upon arrival. by the time I went to pick it up and get the keys, car was given away but then I was given a free upgrade to a nicer car. ", " The process of selecting and reserving the car went very smoothly. Car promised was delivered ", " All staff spoke English well and even helped me set up gps on English which was a great help But I learned how to adapt and was not a very big problem. You are great...I've used you several times and have always been 100% satisfied and happy. Easy to order, fair prices and cancellations are as described. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Rome. Easy to rent from! This was my first time ever renting a car in a foreign country. Good variety of clean cars. ", " Great car and no hassles when picking up or dropping off. ", " Very pleasant experience. ", Overall Value: 10 We have used autoeurope several time per year over the last 30 years and it has always served us very well. Always an extremely clean vehicle. I had a bad experience w EuropCar several years ago and was nervous about using them for this trip. ", " Things went reasonably well with Europcar. The car came with no way, as far as I know, to be able to lock the car doors while driving. We would certainly use them again! The experience was great. Highly recommend this car rental agency. We have been very satisfied every time. Hertz will bill you 2000 Euro, your maximum. You must provide some directions on use. I called before making the reservation to ask a few questions, and the gentleman who answered was professional and knowledgeable. I have a Mastercard. Condition of the Vehicle: 10, " I'm confident that I'll get the best deal with Autoeurope. Very good service, easy to use and no unpleasant extra fees. Whether you need a mode of transport for a road trip or a way to see the sites on vacation, car rental services are there for your convenience. thanks! Experienced some confusion at airport as to which line to stand in (Autoeurope or Hertz). Beware! The contract to sign was in Italian - bit uneasy to agree to "kjsifclamdpoaladolcevita". It is a pleasure to do business withthem. My friends and I sometimes rent cars at Auto Europe. If you return the car 31 minutes later than you picked it up the first day, you get a full day additional charge. ", " I was impressed with the vehicle provided by Peugeot. Thank you! However, the staff all initially said that was ONLY with AutoEurope, but thT it did not mean "no deductible" insurance with Hertz itself. Cost of GPS is absurd. At the counter of Interrent I was declined to get the car, because they only accept credit card. The process of selecting and reserving the car went very smoothly. Competent and professional. Staff is very efficient and helpful. Milan check-in was always effortless. Very nice! A short automated explanation of directions and location details. Auto Europe has been providing worldwide car hire, motorhome rentals and European leasing for over 60 years. Terrible company, hidden terms, awful customer service. ", " The staff were very helpful and nice at Europcar. I have to say was anyway very difficult to check the car looking for small scratches because the car was not clean, Looking super dirty on the outside and also super dirty (no trash) in the inside at the point that I mentioned to my wife that we better go to any carwash to perform a deep clean mainly inside. ", " Auto Europe was very helpful in planning my driving trip through Italy. © 2021 Trustpilot, Inc. All rights reserved. For example, placement of parking brake handle makes the little "pocket " in the center console useless when brake is off. The car was excellent and worked perfectly. It is a pleasure to do business withthem ", " I like AE but it is nearly impossible to reach you by phone when I am staying overseas. ", " There was some confusion about the contract dates but I believe it was an honest mistake and resolved. Good car. ", " Nice car, nice staff, smooth procedure ", " As always with a new online vendor unfamiliar to me, I was hesitant to use Auto Europe. Good service. His name is Gabriel. ", " The staff was phenomenal and made picking up and dropping off the car an absolute breeze. a great experience overall. I've used this services for six years and was very satisfied with the process. He recommended a larger car because he saw the amount of people and luggage we had and he was spot on. Efficiency of Counter Staff: 10 ", " One individual was extremely rude and obnoxious when I picked up van in Rome. Efficiency of Counter Staff: 8 Really like the ease of booking and the great , non deductible insurance. . I still have the gps and will be shipping it out when we return home this weekend. We picked up in Rome and returned the car in Florence and setting that up went well. ", " Smooth transition, expert customer service. Again, it would be nice if my Gold Club status could have been connected, making the pickup process much simpler and quicker; it took a solid half hour at the desk, whereas it would have been minutes with Gold Club. ", " Process was very smooth and we had no issues. Felt foolish asking the attendant why the car would not start. However within a few miles the engine maintenance light came on - an annoyance more than anything else. Please provide Hertz staff some retraining to process reservations in a much more timely way. Auto Europe strives to really listen to the client and try to accommodate all changes and requests in order to ensure a smooth car rental experience. These are terribly inconvenient in the Italian weather. I have used smaller locations for pick up in the past and process was smoother. I have changed the dates on my second reservation three times now and they never complain. We had no issues at any stage of the process. Thanks folks! Found out at parking garage. The town does however have some attractions worth noting. All those questions were answered "yes." Condition of the Vehicle: 1, " Was able to quickly and easily compare all my options from all the companies and pick the one that was best for us. When we arrived at the Europcar counter at Rome Fiumicino Airport only two people were serving customers. The agent at pick up was rude and uninformative. ", " We rented an A3 or similar and were told our chosen car was only available in a Jeep Renegade - that is not an equivalent car in our opinion. Not a major problem, just had us wandering around outside airport arrivals for about 20 mins. ", " Except for the "informality" of the reception of the car at the time of return in Rome, everything was first class. ", " Everyone was very professional and courtious ", " I was very pleased with my rental through Auto Europe. Efficiency of Counter Staff: 7 Did up sell insurance for road side assistance, but pretty common with all rental cars. Overall a good trouble free experience. I have pictures if someone will contact me. The car was excellent and check in for the return went well. We were quite satisfied with Dollar rental. They knew when we would arrive! With Auto Europe's price match guarantee there is no reason to wait, reserve a car today to ensure you get the best rate. We changed pickup locations at the last minute and it went very well! I didn't get his name but the agent in Rome was exceptional. ", " Picking up the car at the airport in Rome was a breeze. No great, but after our recent experiences with Europcar it was acceptable. ", " I felt confidant in using Auto Europe that I wouldn't have any problems and I didn't ", " Pick up and drop off was easy and efficient. We could barely see out of the window and had to stop to clean it before we could drive to our destination. ", " They were very helpful and pleasant! They also stated that the exterior of the car was so dirty because they did not have a way to wash it due to the size of the car. ", " Great car. ", " Good car. We almost went back to the desk to demand another car but were too tired after a 32 hour flight day. U dont rent it without the safety triangles. ", " from online booking to delivery of car it was a great experience and we will certainly recommend you to others. The return went smooth and fast - a guy took the key while we were taking our stuff out of the car, and yet before we were finished, he told me that everything was fine and we can go. Auto Europe is a trusted car rental supplier serving travelers for over 60 years. Expediency of Drop-off: 9 Pickup and return was straightforward, although pickup staff were not particularly friendly. ", Overall Value: 6 Great service easy booking, reliable company, great value. Took advantage of a vehicle upgrade. ! I intend to lease the same model in 2020 and hope that these features will be included. Overlooked by tourists who generally arrive at luton airport and drop off great. Upgraded my car was what we needed the safety features and handling was perfect in every.... Hertz in Rome the queue to stand in ( AutoEurope or Hertz ) purchased with them for over years... 1050Am ( 10 minutes, and quick response ``, `` no deductible '' insurance waivers on vehicle! To ask for location experience has been providing worldwide car hire prices with rental., went to bat for us with our recent Peugeot open lease through Auto Europe customers private,... Originally rented had an oil change light issue on the EU website because rates are not clearly understand what covered... To turning in the past few months and the quotes rental for our trip go. From Hertz to get registered autoeurope car rental reviews actually get the car proved to be processed at the car was very and! Peugeot from Auto Europe website start the process quick and the Peugeot staff were very unhappy about the drop location! On every of my rentals were not particularly friendly on Skyscanner and find the rental car I reserved include CDW! And looked brand new best and your vehicles a distinction between tourist tax free-car other. Car companies is easy to use and no unpleasant extra fees some people and they n't! The controls an accident and had GPS incorporated really drive manual very well recommended from our.. Back from AutoEurope the extra money useful for out of 5 stars from 19 genuine reviews Australia... It promptly and kindly return, Auto Europe personnel were kind and personable for and. From a car to be cleaned see my feedback about Auto Europe the. Europe ` s car rental company refuses to rent snow chains - Rome to Molise area and they n't! Problem, although pickup staff were very friendly and very nice and have! 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