Featuring a number of Sandals firsts, including the first rooftop pool and bar, the first 4-lane bowling alley, Sandals first gourmet donut shop, and two new restaurant concepts – American Tavern and Chi Asian. The overnight noise, which I think was caused by a valve releasing every 15 minutes, was reduced. We discovered on arrival that Sandals Barbados is now used as a quarantine hotel and when guests have cleared their second Covid PCR test they are transferred to Sandals Royal Barbados which is adjacent. It is our sincere hope that you would not be deterred from choosing Sandals Resorts again for a future holiday so that we may have an opportunity to restore your faith in our brand. Portofino's, Schoeners, and the Merry Monkey are the food options for this leg of the trip. We are surprised to see your comments after being in contact with us privately. After further complaints, the a/c was improved and the smell reduced, however by that time our clothes were contaminated. Some of the staff are very friendly. Every single moment was paradise and the staff went far, far above what was expected of them. Thank you for taking the time to share your experience with us and other readers. A bunch of us did. Then we were told it’d be 24-48 hours. The warm spirit of our staff truly made the greatest impact on your experience. The Airport was thorough with instructions, ensuring everyone sanitized their hands, and followed protocols. Because St. Lucia and Antigua were level 3 - reconsider travel countries, we picked Barbados. To be honest I was more excited by the fact that Sandals would pay for our Covid test. Many travellers enjoy visiting George Washington House (3.1 miles), Garrison Savannah - Barbados Turf Club (2.8 miles), and Gun Hill Signal Station (4.9 miles). We did all the right things according to government protocols but we were lied to about our arrangements and unfortunately our honeymoon was ruined due to this and a test that one nurse deemed invalid even though it was a nasal pharyngeal PCR test. Your observations and suggestions will be shared with our Management team as most of the changes we make at the resort level are as a direct result of the feedback received from our guests. The only one we missed for dinner was the Tavern but we did eat at The Merry Monkey (please meet Joy and Jack the other manager! In this day and age we felt victorious and fortunate to have traveled from JFK Airport to Barbados then to the Resort and did not contract Covid-19. A second curfew restriction was set in place for 8 PM. I have submitted a formal complaint to Sandals via my travel agent. We ended up leaving the hotel after one night because it didn't make sense to be locked in a room for three days waiting results and only being able to use the resort for the remaining four days. They were looking very pricey! Are there any historical sites close to Sandals Barbados? Initially it was 10 pm and the Resort adjusted accordingly offering earlier dinner Reservations and keeping us informed. Book Sandals Royal Barbados, St. Lawrence Gap on Tripadvisor: See 1,831 traveler reviews, 3,156 candid photos, and great deals for Sandals Royal Barbados, ranked #4 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. Learn how to kayak, scuba dive or snorkel in azure blue waters. See more questions & answers about this hotel from the Tripadvisor community. All of this information was different than what we received at the airport and from what we received on the phone by sandals. Yes, dry cleaning and laundry service are offered to guests. It is our sincere hope that you would not be deterred from choosing Sandals Resorts again for a future holiday so that we may have an opportunity to restore your faith in our brand. Yes, Sandals Barbados offers an airport shuttle for guests. All of this information was different than what we received at the airport and from what we received on the phone by sandals. A security guard sat outside our room all evening to ensure we didn’t not leave the room. I was told that we would move rooms pending the results of the test, after two days. Which popular attractions are close to Sandals Barbados? We did extend 6 extra nights we were so happy. Tripadvisor Travel Rating: Read most recent traveler reviews » It was not until a couple days before we left that we discovered we couldn’t go to the beach in Barbados until many days into our trip after our second Covid test. There was also a very bad rain storm which effected power on parts of the island (not Sandals and it was only 1 day). Yes, guests often enjoy the ocean view available here. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. more. At this time, we invite you to please contact our Customer Support team at customersupport@sandals.com should you have any lingering concerns. What food & drink options are available at Sandals Barbados? Some cookies are required to ensure your security, however some are optional and help us to … Together, we as guests made the best of our stay on the original side and had a lot of fun! There is still entertain under this curfew, just in a simpler form to avoid drawing crowds congregating closely together. Sandals Barbados, St. Lawrence Gap: See 4,607 traveller reviews, 5,370 user photos and best deals for Sandals Barbados, ranked #6 of 9 St. Lawrence Gap hotels, rated 4.5 of 5 at Tripadvisor. Sandals Barbados is advertised as 'all new'. Play golf amidst tropical surroundings. Yes, free parking is available to guests. Guests were also graciously compensated by Sandals regardless of what you're reading. We felt very pressured by the Sandals employee to choose a new destination immediately if we wanted a room comparable to the one we originally paid for in Grenada. One very important point of reference is, all guests had interaction with Charles during this period of new requirements as he was very hands on, asking guests questions and to provide honest feedback in addition to taking notes. It was tremendously gracious of you to take the time to highlight them, they will be thrilled to know how impressed you were with their efforts! Tripadvisor Plus Subscription Terms & Conditions, St. Lawrence Gap Hotels with Free Parking. Were we thrilled upon learning we would need to pack up twice during our stay (?) Due to not being allowed to leave our room for 48 hours, we decided to leave and fly back home. We were then told by the hotel we wouldn’t be tested for our second test until day 5 and once we got our first results back, we’d still be restricted to a different room, would have to be escorted anytime we left the room, and would have limited access to a couple pools and buffet restaurants. We feel very fortunate to be a part of the pioneering to open the world back up again with proper safety protocols. After. We were told we’d have access to several. All our meals were excellent and I have severe food allergies and dietary restrictions. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. My wife and I paid for seven nights in the Sandals Barbados for our honeymoon. The Government acknowledged this, has put in measures to get back on the 24 to 48 hour turn time and is offering compensation. Another change took place during our stay which was curfew restriction. Portofino's, Schoeners, and the Merry Monkey are the food options for this leg of the trip. Hello, Thank you so much for sharing your feedback regarding some of our wonderful staff members at Sandals Barbados! On the morning of December 25th we were informed by Management who just received the list of results to, "pack it up, you're negative!!!" We are also grateful to Sandals and the island of Barbados for taking the necessary precautions so we could enjoy a much needed vacation. I'm not denying some guests had a lapse in turnaround time for their testing results. We see and are relieved to note that you remained in contact with Resort Management since your return home and it is most regrettable if you remain dissatisfied with their response and the goodwill gesture that was extended to you. Charles, the manager checked on. Yes, guests often enjoy the ocean view available here. We see and are relieved to note that you remained in contact with Resort Management since your return home and it is most regrettable if you remain dissatisfied with their response and the goodwill gesture that was extended to you. I dream of sleeping in that suite and that bed again! It isn't. Due to not being allowed to leave our room for 48 hours, we decided to leave and fly back home. Ultimately this ruined our honeymoon and we lost the money for airfare. My husband enjoyed snorkeling right in the ocean at the Resort daily. We were happy to read that you have enjoyed your stay and our team's efforts, our cleanliness protocols, highest quality customer service to our guests along with access to state-of-the-art facilities, and Staff ` warm spirit truly made the greatest impact on your vacation. We stayed in Room 9220 on the second floor of a Club Suite. Does Sandals Barbados offer any business services? We were very pleased with the amenities and privacy. Absolutely not but we knew ahead, planned for it, and rolled with it. We couldn't go to the beach, pool, restaurants or any of the bars that we had paid for. When we called, we discovered the resort was closed due to a covid outbreak. Then we were told it’d be 24-48 hours. We had to leave to catch our flight so no time to go back and forth on this. See more questions & answers about this hotel from the Tripadvisor community. It isn't. The second room (same layout) was damp and very smelly and the noise continued. We did the Cool Runnings (II) Catamaran Cruise and Chris was our Captain. Our first room at Sandals Royal (after transferring) was very nice, but a loud noise every 15 minutes through the night kept us awake. This website uses cookies. When we arrived to the hotel, we were told we would not in fact be free to leave our room at all and it would be in a room designated for quarantined individuals. When we arrived to the hotel, we were told we would not in fact be free to leave our room at all and it would be in a room designated for quarantined individuals. pools and restaurants but that we wouldn’t be in our room until our second test came back. Are there opportunities to exercise at Sandals Barbados? There are more places to choose from in the St. Lawrence Gap area. Does Sandals Barbados have an airport shuttle? 5 nights, and much complaining, we were moved to another room. Get lost in 10 acres of tropical gardens. Service has gotten far quicker and the demeanor much friendlier since our past few visits. ), served an absolutely superb a la carte breakfast. Indulge in an invigorating or romantic massage for two. Are any cleaning services offered at Sandals Barbados? Pierre at the Rooftop bar is also a great mixologist so do pay him a visit and ask about NYE. Our room was clean and there were no issues. Sandals also provided this for free and didn't make me go off property to get it. ) I have submitted a formal complaint to Sandals via my travel agent. Sandals has regained approval https://www.nationnews.com/2021/01/12/sandals-barbados-regains-approval/ What are some of the property amenities at Sandals Barbados? Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. We couldn't go to the beach, pool, restaurants or any of the bars that we had paid for. On behalf of the entire team, we sincerely appreciate your many kind remarks and we would love to welcome you back to our resort again in the near future for another unforgettable vacation at Sandals! Does Sandals Barbados offer any business services? 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