mystique st lucia by royalton tripadvisor

As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. It would seem a few people were moaning about everything. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of … Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Our priority is to provide you with a quality service and to exceed your expectations all the time, making you feel relaxed and comfortable. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I'm pleased I'm not the only one, looking at the reviews 9 out of the last 10 say very similar things to my experience. All fresh. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Having said that, we really enjoyed our stay as the hotel has a nice Caribbean feel about it, the location is great in a wonderful bay with white sandy beach and clear warm sea and walking distance to restaurants and the marina area. more. This hotel is mis sold mis represented by TUI/ROYALTON/SUNWING please note they are same company. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. As Albert Einstein once said its the questions you put to yourself that are of primary importance and the one that mattered to us was this : “Did this hotel in a time of a Covid give us the chance to safely escape the misery of lock down during a UK winter?” And it did. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 938 traveller reviews, 1,259 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Restaurants near Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: Find traveller reviews and candid photos of dining near Mystique St. Lucia by Royalton in Rodney Bay, Caribbean. Warmest Regards, Brian Sang General Manager, Sorry to say if your going here but in one word, dreadful. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 910 traveller reviews, 1,197 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Although I've had worse things 2do other than watch a Caribbean sunrise!!! Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We are hoping that this experience does not taint your view of our brand and kindly asking for another opportunity to deliver a vacation better than the last. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. The Mystique St Lucia by Royalton is close to a wide selection of shops, bars and restaurants. Poised to attract luxury travelers seeking to explore a natural paradise. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. No air conditioning in the room all week, no water provided in the room although should have been provided with 4 bottles a day. We will be sure to pass on your comments to the team particularly, Gus, Troy and James. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Dear lisabr80, We appreciate knowing you chose to spend the festive season with us and wish to thank you for such positive raving reviews like yours as it always brings smiles to our faces and warmth to our hearts. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. Mystique St. Lucia by Royalton, Rodney Bay: See 919 traveller reviews, 1,217 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. I hope you can forgive these inconveniences and not let it taint your view of our brand. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. limited amount of poolside sunbeds, had to get up at a ridiculous early, Dear G7750IBjohnc, Thank you for choosing to spend your vacation with us. I think they are after some kind of compensation. We never used, Dear Si69, We appreciate knowing that you chose to vacation with us. Sometimes there was no hot water for a bath/shower/wash, sometimes, Dear rkZ2599DL, Thank you sharing this feedback from your visit with us. In fact considering we are in the middle of a pandemic they are doing exceptionally well after being shut for months. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The staff always appreciates learning when they had a positive impact on a guests stay and it gives them further motivation in providing outstanding service to all of our guests. Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. We were so happy to be able to get away. But for us this missed the point. Food was poor, yes you wont starve but hats not the point is it? I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. Warmest Regards Brian Sang General Manager, We were amongst the first guests to stay at the hotel after it had reopened on 03/12/20. The Pro’s: The, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Having said that if you went on the beach there was always plenty of space if you didn’t, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. more. Situated on the sandy beach of Rodney Bay. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Where do u start ?!!! The hotel fronts Reduit Beach, a long amber-sand stretch of beach that rims the calm waters of Rodney Bay. Mystique Royal Saint Lucia Resort & Spa - All Inclusive – St. Lucia- Call Toll Free: 1-888-774-0040 or Book Online Mystique Saint Lucia By Royalton Mystique Resorts All Inclusive As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Taxes and fees that are shown are estimates only. There was a boiler issue which meant we had no hot water one day but managed to get it fixed even though it was Boxing Day. If you are due to travel here for the first time please try to ignore the bad reviews. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Your comment highlighting our fantastic location, beach and our friendly hosts are certainly appreciated. We returned home yesterday after 2 lovely weeks here. Royalton opened yesterday, not Mystique. Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Mystique by Royalton are contemporary, luxurious, and exquisite boutique resorts firmly rooted in some of the world's most vibrant destinations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I hope to welcome you in a very near future to create more memorable experiences. Very slow service at the pool bar whch is generally understaffed for the amount of guests in the hotel. We have acknowledged your concerns and immediately shared it with the relevant departments. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). There are more places to choose from in the Rodney Bay area. The restaurants and bars of Rodney Bay Village are within walking distance. Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. Nothing was too much trouble. Due to the Covid situation, and from reading previous reviews, we had lowered our expectations but were still extremely disappointed. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. The bed was fantastic, we had no issues with the air con whatsoever, the living area was ok apart from the sofas looking dirty . We truly appreciate your kind words about our host, namely, Gus and the hotel's location. Rest assured that the relevant teams will be meeting to discuss the points mentioned. Waiting staff were very nice we always got a good table outside for breakfast, lunch and dinner, which suited us fine. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 … Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Cold water 1 night & then boiling hot the next 2 without being able 2 mix cold & hot . Please see our partners for more details. Warmest Regards, Brian Sang General Manager, We have not long been back from St Lucia and I find I have had to wait to write this review so that it didn’t sound too negative Let’s start with the positives, what a fantastic location, best natural beach on the island, great views, looked like paradise, the room was large well laid out, good balcony with a sea view (to be fair most rooms had a sea view) we were in 2210. We are kindly asking for another opportunity to deliver a vacation better than the last. Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. The staff are all amazing. We are kindly asking for another opportunity to deliver a vacation better than the last. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. Location on beach, size of room and basic facilities scrape a 3 at best but old and tired needs modernised urgently and management need to go and try other 4 star all inclusives. The reception actually rang our room to inform us of the problem and apologised for the inconvenience. We are very disappointed to learn of these shortfalls and wish to offer our sincerest apologies. Mystique is not open. quality of food was cheap, chicken bones with little meat on, lack of choice, nothing to do with COVID, Dear johnhP5425OC, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Mystique by Royalton. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. This is no way a true reflection of the standard of service at our resort. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Guests at Mystique Saint Lucia By Royalton will enjoy soaking up the golden sunshine and breathtaking … The grounds & beech r second 2 none , plenty of sun beds but if u wanted a specific 1 u ended up being up & putting your towel down by 6 am latest!!! Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Warmest Regards, Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. The Mystique St Lucia by Royalton is located next to the beach. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Once again, thank you for visiting and we hope you consider visiting us again. There are more places to choose from in the Rodney Bay area. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting the WIFI connectivity, our food quality and variety, the beautifully kept gardens, pool/pool bar, and the cleanliness of the restaurants. I give it some thought and reflection but sorry still dreadful. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. Angie - you have the wrong resort. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Special mentions to Gus, Troy and James. We loved St Lucia, the location with our room no more than 50 metres from a beach beach and early morning swim and the local people - everything else in a time of pandemic faded into irrelevance. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Many guests were complaining that it didn’t merit its four star rating citing problems with the WiFi, the hot water, the poor labelling of the food, and the queues at the bar. Response from , Owner at Mystique St. Lucia by Royalton. The food was really lovely. See 925 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Distance from the airport. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 922 traveller reviews, 1,232 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Hmmm???? We are kindly asking for another opportunity to deliver a vacation better than the last. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. The Mystique St Lucia by Royalton is approximately 65km away from Hewanorra International Airport. The idyllic Caribbean island of St. Lucia has launched a new promotion encouraging folks to escape 2021’s winter weather (and pandemic fatigue) with savings of up to 70 percent at more than two dozen COVID-certified hotels, resorts and villas. Warmest Regards Brian Sang General Manager, Got back today after a week at this hotel and we had no problems and no complaints. It wasn't repaired until 3pm Christmas day. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Claim your listing for free to respond to reviews, update your profile and much more. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 954 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Distance from resort centre . Please see our partners for more details. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 926 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. I hope you can forgive these inconveniences and not let it taint your view of our brand. Thank you to all who made this, Dear BarryPNI, First, allow me to thank you for choosing Mystique St. Lucia by Royalton as your destination for your recent holiday. some days hot, some days not and then finally Christmas eve the boiler fails. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Own or manage this property? Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. Problems and no complaints some of the world ’ s only drive-in volcano, small! 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mystique st lucia by royalton tripadvisor 2021